Recording of customer service calls

Develop and improve our customer service through training.
To enhance our customer service, we use customer cases that come to us to evaluate, improve, and develop our service.

Applies to:
Everyone who contacts us.
Procedures performed for the purpose:
• Recording of calls for training and quality purposes.

Categories of personal data processed:
• Audio recording
• Other information that you choose to share with us during the call.

How your personal data is collected:
You provide your data when you choose to contact our customer service.

Our external customer service partner manages your data for quality and training purposes and is a data processor.

Legal basis:
Through the legitimate interest we have in conducting quality and development work for our customer service.

Storage time:
Your call is stored for 1 year, after which the data is deleted.